Paper 1.3 - Managing People

Aim

To develop knowledge and understanding of the techniques, processes and procedures which are required to ensure the efficient and effective use and deployment of human resources.

Objectives

On completion of this paper candidates should be able to:

• analyse future personnel requirements and describe recruitment and selection procedures
• describe the role and process of employee development
• explain the principles of successful team performance and the need to plan, monitor and evaluate team based work activities
• describe the principles of motivation
• describe the elements of disciplinary and grievance procedures
• explain the principles of effective counselling and
• demonstrate the skills expected in Part 1.

Content

Recruitment and selection processes and procedures determining requirements, job analysis, description and specification, recruitment planning, interviewing and selection.

Training and development staff appraisal, assessing competence, learning and skills development.

Work organisation teams and team-based work organisation, objective setting, defining and allocating authority and responsibility, direction, supervision and delegation, resource allocation, project planning (outline only), establishing work standards, performance measurement.

Motivation basic concepts and models of motivation, individual and group behaviour, effective leadership and supervision.

Working with people effective interpersonal relationships, informing and consulting, counselling approaches and techniques, handling disagreement and conflict, grievance and disciplinary procedures.

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