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Professional Stage - Specialist Options
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To
examine ways in which supplier and customer relationships are created and
managed
Introduction
The importance of appropriate internal and external relationships
Types of relationship, the relationship spectrum, from adversarial to
co-destiny.
Relationship strategies
The Partnership Sourcing initiative
'Open Book' ideas
Co-destiny relationships
Joint ventures, partnerships and other permanent alliances
Internal and external relationships, including the role of the internal
customer.
Inter and cross-functional relationships
Relationships
Strategy Policy and Practice
Targetry and product positioning as aids to the identification and development
of
Transparency in relationships
The concept of value, and its development in relationships
The avoidance of waste in relationships
Identification and location of appropriate suppliers
Sourcing and relationship policy
Domestic, European and international relationships
Single v multiple source relationships
'Lean supply' ‘agile supply’ and other philosophies impacting upon
relationships
Intra group relationships and trading
Ethical and environmental issues and their impact on relationships, including
the idea of the green supply chain.
Alternatives to the 'buyer-seller' relationship, including leasing and hiring
Service relationships, both in the provision of services, and in the service
sector.
Buying consortia
The impact of the EC directives on relationships
eCommerce and its impact upon relationships
Relationship
Management
Approaches to the development of appropriate suppliers
Tiering of the supply base, the role of the first tier contractor
Customers (internal and external) in relationships
Customer development
Supplier associations (Kyoryoku Kai)
Supplier assistance
Technology transfer
'Upstream' management
Development of capability
Development of compatibility. Quality Philosophies in Commercial Relationships
Total quality management
Continuous improvement (kaizen)
Right first time
Zero defects
The quality gurus
The role of contracts in relationships
Alternatives to contracts
Expediting, contract and relationship management
Outsourcing and facilities management
Retention and stage payments, contract milestones and relationships.
Incentive contracting
Contract price adjustment clauses
Vendor and relationship assessment
Vendor rating
Supplier assessment
Relationship assessment
The role of the intelligent customer
Assessment of purchasing performance
Customer and consumer perceptions
The 'voice' of the customer
Relationship life cycle; appropriate approaches to assessment and control in the
various phases
Relationship benchmarking
Termination and suspension of relationships.
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